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FAQ
Welcome to our FAQ page! Here, you'll find answers to common questions about our services, processes, and policies. Whether you're planning a renovation or curious about timelines, we've got you covered. Can't find what you need? Contact us—we're here to help!
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Q: What types of construction projects does Astro Refurbs undertake?A: We specialize in residential and commercial construction, handling projects such as homes and offices.
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Q: Is Astro Refurbs insured?A: Yes, Astro Refurbs is insured and has public liability insurance in place.
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Q: What sets Astro Refurbs apart from other construction companies?A: Astro Refurbs distinguishes itself through a seamless blend of cutting-edge technology and skilled craftsmanship, delivering projects with unparalleled precision and efficiency. Moreover, our client-centric approach, emphasising transparent communication and customised solutions, ensures a superior experience that consistently exceeds industry standards.
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Q: Can Astro Refurbs handle design aspects of a project, or do I need an architect separately?A: We offer comprehensive services, including design and architecture, providing a seamless experience from concept to completion. Our in-house design services team will take you along each step, and you won't have to worry about sourcing these services individually, saving time and money.
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Q: How long does a typical construction project take?A: Project timelines vary based on size and complexity. We provide detailed schedules during the planning phase, ensuring transparency and managing expectations.
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Q: How does Astro Refurbs incorporate eco-friendly practices, particularly in handling waste and materials?A: The commitment to sustainability is ingrained in Astro Refurbs’ construction practices. Astro Refurbs prioritises eco-friendly measures by implementing a comprehensive waste management system. This includes recycling materials at construction sites, ensuring proper disposal of rubbish in a sustainable manner, and actively seeking opportunities to reuse materials whenever feasible.
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Q: What safety measures does Astro Refurbs implement on the job site?A: Safety is paramount. We adhere to strict safety protocols, conduct regular inspections, and ensure our team is trained to prioritise a secure working environment.
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Q: Can Astro Refurbs assist with obtaining necessary permits for construction projects?A: Yes, we facilitate the permit acquisition process, guiding clients through the necessary steps to ensure compliance with local regulations.
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Q: How does Astro Refurbs handle unexpected challenges during a project?A: We approach challenges with a proactive mindset, promptly addressing issues to minimize delays. Our experienced team is adept at problem-solving to keep projects on track.
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Q: What payment options does Astro Refurbs accept?A: We accept various payment methods, including bank transfers, checks, and major credit cards. Our team will work with you to establish a convenient payment schedule.
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Q: Can Astro Refurbs provide a detailed breakdown of the payment process, including initial deposits and milestone payments?A: Certainly. We offer a transparent payment structure, typically involving an initial deposit followed by milestone payments tied to project progress. Our goal is to ensure clarity and alignment with client expectations throughout the payment process.
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Q: How does Astro Refurbs handle changes or modifications to the original project plan?A: We understand that adjustments may be necessary. We work closely with clients to assess the impact of changes, providing transparent communication and revised timelines or costs as needed.
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Q: Does Astro Refurbs offer maintenance services after the completion of a project?A: Yes, we offer post-construction maintenance services to ensure the longevity and optimal performance of the completed project. Our goal is to uphold the quality of our work.
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Q: How does Astro Refurbs manage communication throughout the construction process?A: Effective communication is a priority. We designate a project manager to each client, facilitating clear and consistent communication to address concerns, provide updates, and answer questions promptly.
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